Information

All products of the Vostok watch factory are certified

( update from 07/06/2023 )

Order:

• The order of the watch is carried out through the contact form of the website

Order payment:

• Send us an order request. Specify the desired watch model. We will send you a confirmation and create an invoice.

Delivery:

• The delivery cost is 25 USD (Delivery by Russian Post), 79 USD (Delivery by EMS) and it is included in the general invoice
• Delivery of watches from the exclusive section is carried out only by the EMS service (cost 99 US dollars)
•  Delivery is carried out by Russian Post with the provision of a tracking number
•  The order is sent within 6-10 working days from the date of receipt of payment
•  Usually the delivery time is from 14 to 60 working days
•  At the moment, Russian Post does not deliver to a number of countries: Australia, Africa, New Zealand, Sweden, Finland, Poland, Mexico, Brazil, Chile, Argentina, Peru, Colombia

Refund:

• The return of the purchase is carried out within 14 days from the date of receipt of the order in the following cases: if the product has a factory defect, not complete completion
• The refund is made after the seller receives the returned product

THE REFUND DOES NOT APPLY TO:

•  watch without passport;
•  watches with expired warranty;
•  watches with violation of the rules of operation;
•  exterior design (the watch is subject to warranty repair with replacement of the exterior design only during pre-trade inspection), glass, bracelet, strap.
•  with traces of unauthorized opening outside the warranty service.

IS NOT A MALFUNCTION OF THE WATCH:

•  adjustment or adjustment of the clock for accuracy within the requirements of GOST 10733-98 in specialized workshops without replacement of parts;
•  natural wear of the protective coating of the case and (or) the bracelet of the watch.
•  minor changes in appearance are allowed.

Privacy policy:

• We do not collect or store personal data
• We do not transfer personal data to third parties
• Payment for the order is made through a secure connection of the payment system
• We comply with the legislation of the Russian Federation
• We are responsible for the compliance of the order being sent
• We cannot be responsible for the actions of transport companies outside the territory of Russia
• We cannot be responsible for force majeure circumstances
• We do not pay the customs fees of the recipient country
• We do not participate in disputes with the customs service
• In case of loss of the parcel by the postal service outside the territory of the Russian Federation, we send a search request
• After the expiration of the search period, we are ready to compensate you for half of the cost of the order

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By ordering products on our website you agree to the terms of purchase described above

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